Packaging and Waiting for Pick-Up
At this stage your order can be anywhere from being packed-up by our manufactures to being picked-up by shipping companies. There is no tracking number to email you yet. Or maybe your email already received some tracking numbers depending on how many different items you have on your order. So that you receive your order as quickly as possible, we might have already shipped your order out in multiple shipments. Please wait for the next tracking number to be emailed to you until all items are received.
Regarding huge items such as salon furniture and spa pedicure chairs, our trucking company may contact you to schedule a delivery appointment. You must be present to accept the delivery and perform an inspection of the outer boxes for damages. Please make sure to note any dents, holes or crushed boxes on the delivery receipt while the driver is present. Please make sure that they also count the number of boxes received. The pallets should have a label with the number of boxes attached.
If the boxes are delivered off pallet, please ask driver to note "# of boxes received not on pallet." Any shipment that requires a re-delivery will be charged a redelivery fee of approximately $85.00 depending on the carrier. Any shipment that is misrepresented as a commercial address instead of a residential address will be charged a minimum of $85.00 for residential delivery.
Orders can be canceled at this stage. The cancellation is subject to 30% cancellation fee. Once the order already shipped, all returned and refused shipments by customers will be charged a minimum 30% restocking fee in addition with shipping and storage costs. No returns will be accepted unless processed through our Customer Service department. Call tags and an RMA will be issued for exceptions as noted in out Terms and Conditions. All other attempted returns will be refused. Any exceptions will be handled on a case by case basis. Replacements for returns are invoiced at the full value and a credit will be issued once we have received and inspected per our policy on the condition of the return. Replacements for freight claims are invoiced at the full value and a credit issued if the customer has complied with the terms for handling freight claims. Furthermore, due to the high rate of denied freight claims it is imperative that you must note any damages on the delivery receipt. Should anyone request an exchange or return due to freight damage the claim may be denied if the carrier provides us with a clean delivery receipt in which damages were not noted. Please contact us at info@PedicureSpaSuperstore.com with any questions.